8. Too much enthusiasm. Yes, your product or services are great, but be careful of too many "awesomes" and "amazings".
9. Not listening. Often, we are too busy thinking about what we are going to say next to focus on what our prospect or client is REALLY saying. 10. No eye contact. Eye contact is really important when building rapport (but not in a staring, creepy way!). Got it? Good :-) Jo x
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