The 'Feel, Felt, Found' technique has multiple uses, from handling a sales objection to coaching a team member, calming a disgruntled customer or trying to win over your spouse or kids!
Step 1: FEEL "I know how you feel" – show them that you understand. Show genuine empathy.
Step 2: FELT Tell them about another person who initially felt the same way. "I had another customer who felt the same way", or "I felt the same way myself at first".
Step 3: FOUND "But what we/I/they found was..." Tell them how you or another client found that their concerns were unfounded. Everything worked out well; the produce was perfect; the disaster didn't happen.
Try it – you'll be amazed how easy it is to bring others around to your way of thinking!
To your success Jo x
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