JO RICHINGS
  • Home
  • Bristol Small Business Network
  • Coaching
    • About Jo >
      • Testimonials
      • Blog
      • Speaker
      • Author >
        • Whoops, there it goes again! >
          • How to Stop Worrying
        • Oscar meets his worry chimp
      • HappiMe App
    • Business Coaching
    • Business Coaching FAQ''s
    • Leadership & Management Coaching
    • Leadership & Management Coaching FAQ''s
    • 360 Feedback
    • Online Training
    • DISC Profile Workshops >
      • DISC for Managers
      • DISC Tips
    • Stress Management
    • Emotional Resilience
  • Contact
Welcome to my

BLOG!

Tip 168) The Magic questions you should be asking your customers

9/3/2019

0 Comments

 
Picture
So, following on from Tip 166 about asking your customers for feedback, here are the five magic questions you need to include!  

1. If our products/services could be 10% better than we are right now – what would we be doing differently?
2. If there was one product or service you'd love to buy from us, but we don't currently offer – what would it be?
3. If there was one thing we currently do that might stop you coming back to us – what would it be?
4. What would you tell your best friend about our product and customer service if they asked?
5. What is the most important thing you like about us? And could we do it any better?

And, as we said in Tip 166 – then ACT ON IT! 

To success, love and chocolate brownies

​Jo x
0 Comments

Tip 166) Understand How vital it is to collect feedback from your Clients and customers

7/3/2019

0 Comments

 
Picture
When was the last time you actively collected feedback from your current and past clients? For many of you, the answer to that is probably ‘never’.

It's one of those things we know we should do but never get around to doing. Often, the main reason for this is because we are scared of the answers we will get. And then we will need to act on them! 

It can be hugely beneficial and definitely worth doing though, and here's why...

​If you don't ask them, your customers may tell you they’re not happy with their feet. They’ll walk away and move to another business that offers what you do. 68% of clients leave you because of a ‘perceived indifference’. In other words, they think you don't care about them. 

Read More
0 Comments
    Picture

    ABout me

    Business coach, Social seller, author, speaker, social entrepreneur, and chief pot and bottle washer!

    Need more business?
    Join 4000+ members of the Bristol Small Business Network on FB

    Categories

    All
    Business Success
    Communication Tools
    Customer Service
    DISC
    Finances
    Legal Tools
    Management Skills
    Marketing
    MIndset
    Motivational
    Must Read Books
    Podcasts
    Productivity
    Sales
    Videos

    RSS Feed

    Archives

    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018

Home
About Jo Richings
Contact Jo
Testimonials
​HappiMe App


Follow me on Social Media
The Bristol Small Business Network on FB
Writing
Whoops, there it goes again
Oscar Meets his Worry Chimp

How not to Worry

Speaking 
Motivational talks

Workshops 

Privacy Policy


Services for Businesses
The Bristol Small Business Network
LinkedIn Breakfast Club
Bristol Small Business Growth Club
Business Coaching Bristol
DISC Profile Workshops
Executive Coaching
Training
Workshops

Mentoring
Stress Management 
Staff Well Being
Services for Individuals 
Happiness Coaching
Stress Management
Copyright © 2020
  • Home
  • Bristol Small Business Network
  • Coaching
    • About Jo >
      • Testimonials
      • Blog
      • Speaker
      • Author >
        • Whoops, there it goes again! >
          • How to Stop Worrying
        • Oscar meets his worry chimp
      • HappiMe App
    • Business Coaching
    • Business Coaching FAQ''s
    • Leadership & Management Coaching
    • Leadership & Management Coaching FAQ''s
    • 360 Feedback
    • Online Training
    • DISC Profile Workshops >
      • DISC for Managers
      • DISC Tips
    • Stress Management
    • Emotional Resilience
  • Contact