JO RICHINGS
  • Home
  • About Us
    • About Jo
    • Meet the Team
    • Testimonials
    • HappiMe CIC
    • Blog
    • Bristol Small Business Network
  • Training
    • Management Training
    • Neurodiversity Training
    • A-Z of our Management Training Courses
    • Public speaking training
    • DISC Profile Workshops
  • Coaching
    • Business Coaching
    • Leadership & Management Coaching
    • 360 Feedback
    • ADHD Aware Business and Executive Coaching
  • FAQ's
    • Business Coaching FAQ''s
    • Management Coaching & Training FAQ''s
  • Contact

Welcome to our Blog!

Happy Reading! 

Tip 166) Understand How vital it is to collect feedback from your Clients and customers

7/3/2019

0 Comments

 
Picture
When was the last time you actively collected feedback from your current and past clients? For many of you, the answer to that is probably ‘never’.

It's one of those things we know we should do but never get around to doing. Often, the main reason for this is because we are scared of the answers we will get. And then we will need to act on them! 

It can be hugely beneficial and definitely worth doing though, and here's why...

​If you don't ask them, your customers may tell you they’re not happy with their feet. They’ll walk away and move to another business that offers what you do. 68% of clients leave you because of a ‘perceived indifference’. In other words, they think you don't care about them. 
This is often because you don't communicate with them on a regular basis and they just don't feel the love! They may be feeling a little annoyed or disappointed ​in your service or products and, because us Brits are often too nice to complain, they won't tell you. They just won't come back. 

So how do we ask for feedback from clients and customers?

We ask them! Ask them a specific set of questions that are designed to find out what you need to do to turn them into a raving fan. 

  • Create a survey on Survey Monkey (basic package is free). This could be an anonymous survey.
  • Ask them yourself – again use a specific set of open questions (see Tip 168 on Saturday).
  • Get someone external to call them and do it over the phone.
  • Keep it simple and send a personal email with a couple of questions.
  • Post a survey on your website and send customers there.
  • Offer an incentive to complete the feedback.
  • Ask for testimonials

It doesn't matter how you do it - just do it. And then – most importantly – act on it! There is absolutely no point in asking for feedback if you’re not prepared to act on it.

Improve where you need to. Make your service or product better. If you can't do what the customer wants, say so. Be open and honest. Tell them – even if it’s just to say thanks for their comments – that you understand and appreciate what they have said and explain why what they are asking isn't possible right now. Customers just want to be heard and appreciated.

​Find out the magic questions to ask in Saturday's blog.

Keeping you in suspense :-)

Jo x

Ridiculously cheap business support for small & micro businesses! 
JOIN ONE OF OUR BRISTOL SMALL BUSINESS GROWTH CLUBS (£20) OR MASTERCLASSES (£5) AND SUPPORT CHILDREN'S MENTAL HEALTH AT THE SAME TIME!
0 Comments



Leave a Reply.

    Picture

    ABout me

    Business & management  coach, mentor, trainer, author, speaker, social entrepreneur, (and chief pot and bottle washer!)

    Need more business?
    Join 4000+ members of the Bristol Small Business Network on FB

    Categories

    All
    ADHD Coaching
    Book Review
    Business Success
    Communication Tools
    Customer Service
    DISC
    Finances
    Legal Tools
    Management Skills
    Marketing
    MIndset
    Motivational
    Must Read Books
    Podcasts
    Productivity
    Sales
    Videos

    RSS Feed

    Archives

    May 2025
    April 2025
    March 2025
    December 2024
    November 2024
    September 2024
    August 2024
    June 2024
    May 2024
    March 2024
    February 2024
    January 2024
    December 2023
    November 2023
    October 2023
    August 2023
    July 2023
    June 2023
    April 2023
    March 2023
    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018

Home
About Jo Richings
Meet the team
Small Business Network
Contact Us
Testimonials
​HappiMe CIC

Leadership & Management Training
A-Z Management Courses
DISC profiling workshops


Privacy Policy
Coaching
Business Coaching
Management Coaching
Executive Coaching
Business Coaching FAQ's
Management Coaching FAQ's
360 Feedback for managers and leaders
Copyright © 2020
  • Home
  • About Us
    • About Jo
    • Meet the Team
    • Testimonials
    • HappiMe CIC
    • Blog
    • Bristol Small Business Network
  • Training
    • Management Training
    • Neurodiversity Training
    • A-Z of our Management Training Courses
    • Public speaking training
    • DISC Profile Workshops
  • Coaching
    • Business Coaching
    • Leadership & Management Coaching
    • 360 Feedback
    • ADHD Aware Business and Executive Coaching
  • FAQ's
    • Business Coaching FAQ''s
    • Management Coaching & Training FAQ''s
  • Contact