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As a business, leadership and management coach, I regularly work with everyone from CEOs, MDs and managers to business owners and entrepreneurs, to help them to lead with confidence, congruence, and integrity…
Within my coaching programmes, I often find myself sharing similar advice with many of my clients, so I thought I’d share some of those nuggets today! 😊
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In any workplace, conflicts are bound to arise, and as managers, it is crucial that we address them effectively.
Whilst it can seem like ignoring conflicts is the easy root, it can lead to a toxic work environment, decreased productivity, and strained relationships. That's why mastering the art of conflict resolution is essential for promoting a harmonious and thriving workplace! Addressing conflicts head-on is vital because it allows us to understand different perspectives, find common ground, and ultimately reach mutually beneficial solutions. By acknowledging conflicts, we create an environment where open communication and collaboration can flourish. When faced with difficult conversations, here are some valuable tips to navigate them: Let's dive into the wonderful world of RACI—a fantastic tool that will revolutionize the way you approach teamwork. 🌟
RACI stands for: 🔹 Responsibility: Clearly defines who is responsible for completing a specific task or deliverable. 🔹 Accountability: Establishes clear lines of accountability and ensures that someone is answerable for the overall outcome. 🔹 Consulted: Identifies individuals or groups who need to provide input or expertise during the process. 🔹 Informed: Keeps stakeholders informed about progress, decisions, or outcomes. Here are 9 pretty good reasons why RACI is an invaluable asset for any project or team: As a leadership and management coach and trainer, I'm often brought in to fix things.
Teams in conflict. To raise performance. To identify issues. To help squabbling leaders. To improve management skills. When this happens, it can be challenging for all but we often have to go through the hard stuff to find the solutions. It's the only way to move forward. I've been coaching for a long time so I have a ton of tools that I can use to help teams and leaders resolve their challenges. In fact, trying not to blow my own trumpet too loudly - I think I'm pretty good at it... Who remembers Vicky Pollard and her 'Yeah but no but' in a VERY strong Bristolian accent?26/10/2023 What with 12 ASBO's before she left school at 11 and swapping one of of her 12 kids for a Westlife CD, she didn't really show us Brissle folk in a very good light!
So let's talk about the word BUT... Mostly, whenever we add BUT to a sentence it pretty much negates what we said prior to that. I understand your objection, but... I have seen how a manager's communication skills can make or break a team so I thought I’d share recent story of a manager who learned the hard way how important communication is. 😫
We’ll call her Mary! (Not her name obviously!) When Mary became a manager, she was excited to take on new challenges and lead her team to success. However, she quickly realized that communication was not her strong suit. She struggled to convey her expectations to her team members and often found herself frustrated when they did not meet her standards. At first, Mary thought that her team members were simply not listening to her. She became increasingly distant and started to micromanage her team, which only made things worse. Her team members became disengaged and started to resent her, which led to a toxic work environment... Being a new manager can be exciting, but also intimidating. To help you avoid some of the classic pitfalls, here are 10 things a new manager should never do!
1. Don't pretend you know everything on day one, because we all know you don't. You might as well wear a sign that says, "I'm new here, please don't ask me anything too difficult." 2. Don't micromanage your employees. Let them breathe! Remember, they're adults, not pets. Unless they're actual pets, in which case you're in the wrong meeting. 3. Don't play favorites. It's not primary school, and you're not a substitute teacher. (Unless you are, in which case, hi, Mr. Johnson!)... Who remembers Vicky Pollard and her 'Yeah but no but' in a VERY strong Bristolian accent?
What with 12 ASBO's before she left school at 11 and swapping one of of her 12 kids for a Westlife CD, she didn't really show us Brissle folk in a very good light! So let's talk about the word BUT... Mostly, whenever we add BUT to a sentence it pretty much negates what we said prior to that...
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