Category: Communication Tools - JO RICHINGS

Are you ever surprised or shocked about how someone responds to you?

23/3/2023

If so, your emotional intelligence skills may need a polish!

EI is something I talk about A LOT with my leadership and management clients. I think it more important than any other skill. And like any other skill, it can be developed with practice.

My non-negotiable, absolutely-must-do tip for anyone who wants to develop their emotional intelligence skills is to learn DISC profiling until you know it inside out and back to front...

Let's talk about teams!

9/3/2023

Is it really time to invest in your workforce now? Or perhaps it's time to practise self-control, batten down the hatches, tighten the belt, etc? Sadly, people development is frequently the first thing to be postponed in hard times.

Even if some people's budgets are undoubtedly tighter, I believe it is now more important than ever to demonstrate to our teams that we value them by supporting their growth.

BUT...

How often do you ask your team to give really honest feedback?

29/12/2022

If you are like many businesses, the answer could be - not often enough!

According to the book ‘No Rule Rules’, at Netflix it is tantamount to being disloyal to the company if you fail to speak up when you disagree with a colleague or have feedback that could be helpful. After all, you could help the business—but you are choosing not to.

I really love this. It shows a culture of trust, both in the management team and in each other. I often encourage clients to run either an anonymous team survey and/or a 360 survey to find out how their people are really feeling. Sometimes I come up to some very strong resistance in the beginning, usually because they are scared of what they will find out and reluctant to make the changes they know their staff will ask for.

How good are you at praising your team?

28/11/2022

Interestingly, a LOT of managers and leaders really struggle to praise their team.

This can often depend on their DISC profile (if you are not sure what this is and manage a team - we REALLY need to talk 😊).

D profiles will struggle to praise unless you go way above and beyond their expectations.

I profiles will be over the top and possibly even praise you for arriving to work every day. 😉

S profiles will take giving praise seriously and will probably be pretty good at it.

C profiles probably won’t think to unless your work is perfectly perfect. It’s your job after all.

How good are you at praising?

Let’s talk about rapport building!

27/6/2022

Let’s talk about rapport building.

For the I’s and S’s on DISC profiling, rapport building is essential. They want to be your friend, they want to feel like and accepted so even if being talkative, warm and friendly is not your thing (that’s you… D’s and C’s!), it’s crucial to give them what they need.

Here are the top 10 barriers to rapport building...

Have you ever been on a DISC Workshop?

27/6/2022

I love DISC workshops! There is nothing quite like watching the lightbulb go on when people 'get it'.

They start to understand themselves better and more importantly, they understand how to get the best out of others. It’s great for improving relationships & communication within teams...

Tip 154) ask yourself - Do I look the part?

23/2/2019

I am often surprised at how people show up for business meetings and opportunities to quote, especially from trades like builders, plumbers and decorators.

I appreciate that you may be swinging by after a day’s work, but for goodness’ sake keep some clean clothes in your van. Ideally with your logo on them. Have a notebook and clipboard. Look professional. It does make a difference. Be different from your competitors.

I helped one builder client increase his conversion rates by 22% just by wearing a smart logoed shirt and carrying a clipboard with a set of questions on it.

Tip 148) Handling Objection Tips

17/2/2019

Objections are often simply buying signals in disguise. Your customer is concerned about at least one aspect of your product or service, so the first thing to do is clarify what that is. Be warned that the first objection is rarely the real objection so you may need to do some digging.

Easy Objection Handling Process
◦ Clarify the objection.
◦ Empathise with them (see Tip 126 Feel, Felt, Found).
◦ Ask: “If this wasn’t an issue would you be happy to go ahead?” As discussed, often the first objection is not the real objection.

Tip 146) Learn how to set your own goals with the GROW model

15/2/2019

GROW is a great tool for setting your own goals or using with your team.

G - Goal. Where do you want to be? What do you specifically want to achieve by when?
R - Reality. What is your current reality? Where are you now?
O - Options. What are your options? What could you do? Brainstorm as many ideas as you can. Remember, this is not about what you ARE going to do, just what you COULD do.
W - Will. Now you focus on what you WILL do. What will you do and when will you do it?

Keeping you on target ... :-)

Jo x

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Tip 140) Check your writing online with Grammarly

9/2/2019

This free plugin can help you check your grammar, spelling, style and tone, both online and in your emails. Grammarly enables you to eliminate errors and find the perfect words to express yourself. Your messages, documents and social media posts will be clear, mistake-free and impactful.

To your success
Jo x

P.S. Get RIDICULOUSLY CHEAP business support for small & micro businesses!
JOIN ONE OF OUR MONTHLY MASTERMIND GROUPS FOR JUST £20 AND SUPPORT CHILDREN'S MENTAL HEALTH AT THE SAME TIME!