JO RICHINGS
  • Home
  • Bristol Small Business Network
  • Coaching
    • About Jo >
      • Testimonials
      • Blog
      • Speaker
      • Author >
        • Whoops, there it goes again! >
          • How to Stop Worrying
        • Oscar meets his worry chimp
      • HappiMe App
    • Business Coaching
    • Business Coaching FAQ''s
    • Leadership & Management Coaching
    • Leadership & Management Coaching FAQ''s
    • 360 Feedback
    • Online Training
    • DISC Profile Workshops >
      • DISC for Managers
      • DISC Tips
    • Stress Management
    • Emotional Resilience
  • Contact
Welcome to my

BLOG!

Tip 154) ask yourself - Do I look the part?

23/2/2019

0 Comments

 
Picture
I am often surprised at how people show up for business meetings and opportunities to quote, especially from trades like builders, plumbers and decorators.

​I appreciate that you may be swinging by after a day’s work, but for goodness’ sake keep some clean clothes in your van. Ideally with your logo on them. Have a notebook and clipboard. Look professional. It does make a difference. Be different from your competitors.

I helped one builder client increase his conversion rates by 22% just by wearing a smart logoed shirt and carrying a clipboard with a set of questions on it.

Read More
0 Comments

Tip 148) Handling Objection Tips

17/2/2019

0 Comments

 
Picture
Objections are often simply buying signals in disguise. Your customer is concerned about at least one aspect of your product or service, so the first thing to do is clarify what that is. Be warned that the first objection is rarely the real objection so you may need to do some digging.  
​
Easy Objection Handling Process
◦ Clarify the objection.
◦ Empathise with them (see Tip 126 Feel, Felt, Found).
◦ Ask: “If this wasn’t an issue would you be happy to go ahead?” As discussed, often the first objection is not the real objection.

Read More
0 Comments

Tip 146) Learn how to set your own goals with the GROW model

15/2/2019

0 Comments

 
Picture
GROW is a great tool for setting your own goals or using with your team.  

G - Goal. Where do you want to be? What do you specifically want to achieve by when? 
R - Reality. What is your current reality? Where are you now?
O - Options. What are your options? What could you do? Brainstorm as many ideas as you can. Remember, this is not about what you ARE going to do, just what you COULD do. 
W - Will. Now you focus on what you WILL do. What will you do and when will you do it?

Keeping you on target ... :-)

Jo x

Get RIDICULOUSLY CHEAP business support for small & micro businesses! 
​JOIN ONE OF OUR MONTHLY MASTERMIND GROUPS FOR JUST £20 AND SUPPORT CHILDREN'S MENTAL HEALTH AT THE SAME TIME!
0 Comments

Tip 140) Check your writing online with Grammarly

9/2/2019

0 Comments

 
Picture
This free plugin can help you check your grammar, spelling, style and tone, both online and in your emails. Grammarly enables you to eliminate errors and find the perfect words to express yourself. Your messages, documents and social media posts will be clear, mistake-free and impactful.

To your success
​Jo x

P.S. Get RIDICULOUSLY CHEAP business support for small & micro businesses! 
​JOIN ONE OF OUR MONTHLY MASTERMIND GROUPS FOR JUST £20 AND SUPPORT CHILDREN'S MENTAL HEALTH AT THE SAME TIME!
0 Comments

Tip 136) Polish your Negotiating skills

5/2/2019

0 Comments

 
Picture
For those of you in businesses that require negotiation, here are seven tips to improve your negotiating skills: 

1. Negotiate when the sale is conditionally agreed and no sooner. Buyers tend to try to negotiate before giving you any commitment – don't let them!
2. Get the other persons full 'shopping list' before you start to negotiate. Buyers usually do the opposite – they like to pick concessions up one by one, indefinitely!
3. Let the customer put the first offer on the table.
4. Never give away anything without getting something in return (speed of sale, etc.).
5. Summarise and confirm understanding continually. 
6. Aim high, but aim for win-win or your buyer may feel like they've been 'had'.
7. Recognise that people often ask for more than they expect to get.

​To more successful negotiating!
Jo x

​P.S. Join one of our MONTHLY MASTERMIND GROUPS for just £20 and help improve children's mental health at the same time. 
RIDICULOUSLY CHEAP business support for small and micro businesses! ​
0 Comments

Tip 134) Learn how to spot the buying signals

3/2/2019

0 Comments

 
Picture
To be successful in business, it makes sense to learn how to spot buying signals. Here are eight clues that your prospect may be ready to buy:
  1. Relaxing, increasing eye contact, leaning forward, nodding, agreeing.
  2. Change of pace. Repeating a question that has already been answered in full or asking the same question twice in rapid succession.
  3. Asking 'chicken' questions like 'What happens if...?'
  4. Questions about price, payment schedule, sales process, timing.
  5. Asking about specific colours, products, etc.
  6. Asking for your professional guidance or opinion.
  7. Asking for references, warranties, etc.
  8. Using possessive language such as 'When we move in...'
 
Increasing your conversions...
​Jo :-)

​P.S. Join one of our MONTHLY MASTERMIND GROUPS for just £20 and help improve children's mental health at the same time. 
RIDICULOUSLY CHEAP business support for small and micro businesses! ​
0 Comments

Tip 132) Every small business needs a personal SLA (Even sole traders)

1/2/2019

1 Comment

 
Picture
In case you are wondering what SLA stands for, it means 'Service Level Agreement'. In other words, the level of service that you will commit to when dealing with your clients or customers. It doesn't need to be a long document, and you don't even need to send it to your clients.

It's your promise of service. 

Your personal SLA could contain things like:
  • Response times. For example, I will always respond to a query within 24 hours, even if it is just a holding email to say 'I'm on it'.  Nine times out of ten, I'll get back to them on the same day. Same with phone calls. I always strive to overdeliver. 

Read More
1 Comment

Tip 130) Be like a Duck!

30/1/2019

0 Comments

 
Picture
So, what does she mean by that? I hear you ask. Has she finally lost the plot? Well, the answer to the last question may be debatable, but here's what I mean...

When the shit has hit the fan, the sky has actually fallen down, and the worst that can happen has happened – I want you to act like a duck! While under the surface you may be frantically paddling away, all that your team, clients or customers will see is a serene, calm duck gliding across the surface of the water!
 
They don't need to see your meltdown or breakdown. They don't need to hear or see how stressed you are. Be a duck. (Or a swan if you want to be more elegant!)

Keeping your emotions under control is one of the signs of a true leader. 
​
Keeping you amused!
Jo x

​P.S. Join one of our  MONTHLY MASTERMIND GROUPS FOR JUST £20 and help improve children's mental health at the same time. 
RIDICULOUSLY CHEAP business support for small and micro businesses! 

0 Comments

Tip 128) 13 tips for having difficult conversations

28/1/2019

0 Comments

 
Picture
Let's face it - none of us really enjoy having difficult conversations. They can be unpleasant and uncomfortable, which is why we often put them off until they cause an even bigger problem.

But remember Tip 74 - you deserve what you tolerate! As much as you may not want to have the 'difficult' conversation - it just has to be done. 

Read More
0 Comments

Tip 126) Use the 'Feel, Felt, Found' technique

26/1/2019

0 Comments

 
Picture
The 'Feel, Felt, Found' technique has multiple uses, from handling a sales objection to coaching a team member, calming a disgruntled customer or trying to win over your spouse or kids! 

Step 1: FEEL
"I know how you feel" – show them that you understand. Show genuine empathy.

Step 2: FELT
Tell them about another person who initially felt the same way. "I had another customer who felt the same way", or "I felt the same way myself at first".

Step 3: FOUND
"But what we/I/they found was..."
Tell them how you or another client found that their concerns were unfounded. Everything worked out well; the produce was perfect; the disaster didn't happen. 

Try it – you'll be amazed how easy it is to bring others around to your way of thinking!

To your success
​Jo x

Ridiculously cheap business support for small and micro businesses! 
​
JOIN ONE OF OUR MONTHLY MASTERMIND GROUPS FOR JUST £20 AND SUPPORT CHILDREN'S MENTAL HEALTH AT THE SAME TIME!
0 Comments
<<Previous
    Picture

    ABout me

    Business coach, Social seller, author, speaker, social entrepreneur, and chief pot and bottle washer!

    Need more business?

    Join our LinkedIn Group.

    Join Speed Networking

    Join 2750+ members of the Bristol Small Business Network on FB



    ​

    Categories

    All
    Business Success
    Communication Tools
    Customer Service
    DISC
    Finances
    Legal Tools
    Management Skills
    Marketing
    MIndset
    Motivational
    Must Read Books
    Podcasts
    Productivity
    Sales
    Videos

    RSS Feed

    Archives

    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018

Home
About Jo Richings
Contact Jo
Testimonials
​HappiMe App


Follow me on Social Media
The Bristol Small Business Network on FB
Writing
Whoops, there it goes again
Oscar Meets his Worry Chimp
How not to Worry

Speaking 
Motivational talks

Workshops 


Services for Businesses
The Bristol Small Business Network
LinkedIn Breakfast Club
Bristol Small Business Growth Club
Business Coaching Bristol
DISC Profile Workshops
Executive Coaching
Training
Workshops

Mentoring
Stress Management 
Staff Well Being
Services for Individuals 
Happiness Coaching
Stress Management
Copyright © 2020
  • Home
  • Bristol Small Business Network
  • Coaching
    • About Jo >
      • Testimonials
      • Blog
      • Speaker
      • Author >
        • Whoops, there it goes again! >
          • How to Stop Worrying
        • Oscar meets his worry chimp
      • HappiMe App
    • Business Coaching
    • Business Coaching FAQ''s
    • Leadership & Management Coaching
    • Leadership & Management Coaching FAQ''s
    • 360 Feedback
    • Online Training
    • DISC Profile Workshops >
      • DISC for Managers
      • DISC Tips
    • Stress Management
    • Emotional Resilience
  • Contact