2) Write them a handwritten letter stating how grateful you are for their business.
3) Send them a motivational postcard with a personal note written on the back.
4) Take them out for a coffee or lunch (if they are a high spending client).
5) Know their birthdays and anniversaries and send a handwritten card.
6) Start a customer loyalty program and let them know that only special VIP clients are invited.
7) Offer them a surprise upgrade. Give them something they are not expecting.
Striving to over-deliver :-)
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Business & management coach, mentor, trainer, author, speaker, social entrepreneur, (and chief pot and bottle washer!)