Although rapport-building is important, it can be easy to lose hours every day talking 'stuff' to our team, our clients, our suppliers and our prospects. (Especially if you are an Influencer profile.) Talking too much can lead to inefficiency, procrastination and missed opportunities, which is why it's crucial to learn the art of short conversation.
The key to this is to have a plan, never talk aimlessly and always stick to the point. Before you pick up the phone, think about what you want to say and what you want the result of the call to be.
Set the scene by using phrases like: "You've just caught me, I'm just about to go into a meeting", or "Just a quick question as I'm about to leave".