If you spend too long with a client or customer because you want to justify your fees or be nice, or you go above and beyond and back again too often, chances are you are over-servicing.
Here are some tips on how to stop over-servicing a client:
Over-delivering works best when it is unexpected. When you say it will be there in five days but deliver in three. Or you say you will be there at 10am but always arrive by 9.50am. Sending them a hand-written thank you note. Anticipating their needs and offering advice, tools or resources that may help them in other ways, not just in relation to the services or products they buy from you.
Think about the ways you can add value to your clients that do not cost you a lot of time or money.
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Business & management coach, mentor, trainer, author, speaker, social entrepreneur, (and chief pot and bottle washer!)