How clean your toilets are, the quality of the tea and coffee you serve, how you wrap or box your products, the quality of your business cards – they all make a difference to the experience your customer has with you.
Write a list of every opportunity you have to wow your clients. Every interaction. Every phone call, meeting or 'touch'. Then do whatever it takes to give them an amazing experience. Wowing you! Jo x P.S. Check out these previous blogs for more inspiration on this subject. Tip 82 Tip 84 P.P.S. – Get ridiculously cheap business support for small and micro businesses! JOIN ONE OF OUR MONTHLY MASTERMIND GROUPS FOR JUST £20 AND SUPPORT CHILDREN'S MENTAL HEALTH AT THE SAME TIME!
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